Returns and Refund Policy

Refund Policy for the purchase of Murphy wall beds & accessories

Customized Built Cabinetry Orders

Customized Built Cabinetry Orders will be processed immediately; however, orders can be altered if the instructions regarding the alterations are received by FJJ within 24 hours of the placing of the original order. After the expiry of the 24 hour time period, orders that are cancelled are subject to a 25% restocking fee. No returns are accepted on cabinets once delivered, as they are made-to-order. Prior to placing an order, please measure carefully the intended space to ensure that the space is big enough to accommodate the outside finished dimensions of the furniture/Murphy Wall Beds. If you require assistance, please call our sales representative at contact us page.

Furniture / Mattress / Frame / Mechanism Hardware Orders

Returns will be accepted up to within 14 days of receipt. Returned items must be in original packaging with all items secured in the same manner in which they were received. Failure to repackage and secure all items could result in damage during shipping. All returned items will be subject to a 25% re-stocking fee and deduction of original outbound shipping costs. A further deduction of fees may apply when customs and/or duty charges are applied by the return freight carrier. Any credit to Buyer will be made only after product is received back to FJJ and inspected and found in to be in the same condition as received. Buyer will be responsible for any return shipping and re-crating charges.

RETURNS OR REPLACEMENTS

If you receive a damaged or defective Product, you can return it on the spot, at the time of delivery. We will replace it at the earliest possible date with no extra charges In the event that you requests for an exchange before delivery has been fulfilled we will process it with no additional costs to you. Please note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, you will need to top up the differences in prices. Please call us to facilitate any of such arrangements. These clause does not apply to custom made items. If you requests for an exchange after we have delivered to you, a 25% restocking fee will apply on those Product(s) returned by you. FJJ reserves the right to refuse the Product(s) if they are not returned in good and working conditions.

REFUNDS

We will issue a refund for items that fall under these categories : Wrong item / Missing item / Doesn’t match the listing Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. FJJ has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return. If you are qualified to return a product, you are likewise qualified for a refund too as per the following guidelines: Request for returns should be made to us within Fourteen (14) days from the delivery date for a full refund. The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made. All products qualify for a return except for the following:

  • Customised products
  • Clearance/1 SET OFFER/AS-IS products
  • Products that require on-site assembly
  • Modular Wardrobes
  • Bedroom sets
  • Products that are not in its new and original unopened condition
  • Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
  • The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by FJJ.
  • The refund via a promotional code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by FJJ.
  • A promotional code once used shall not be re-activated in case of cancellation of order, either by the customer or by FJJ.